The details
Returns & refunds
Clear expectations for when something isn’t quite right. This policy is a draft awaiting owner and legal review.
Draft policy — not final
The following reflects a proposed returns process. BreezeNova’s support contact, return address, warranty arrangements and refund procedures are not yet approved. This draft does not limit your rights under applicable South African consumer law.
Requesting a return
The proposed policy asks customers to contact BreezeNova within 7 days of receiving an order. Keep your order number, proof of purchase and, if relevant, photos of the issue. A working support contact and return address must be confirmed before orders are accepted.
Damaged, defective or incorrect items
The proposed process is to review the issue and provide instructions before anything is sent back. BreezeNova intends to cover return shipping for approved damaged or faulty item returns. Exact remedies, timeframes and warranty terms require legal and owner review; statutory consumer rights remain unaffected.
Change-of-mind returns
The proposed policy has customers cover return shipping for change-of-mind returns. Item condition requirements, exclusions and applicable cooling-off rights still need confirmation. Do not send a return until the correct return address and instructions are provided.
Refunds & cancellations
Refund timing, inspection requirements, cancellation rules and how bundle returns are handled have not been approved. Any refund should be processed through the original payment method using Shopify and the payment provider; card details should never be emailed.